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myPower ALL FAQ

Compatibility 
Adapters
Charging myPower ALL
Using myPower ALL
General Information

Compatibility

1. Will myPower ALL work with my device?
  myPower ALL works with hundreds of personal electronic devices. For a list of compatible devices, go to: www.tekkeon.com/myPoweralladapters

2. If my device is not listed on the compatibility list, will it work with myPower ALL?
  myPower ALL works with most devices that require 19V (MP3450/MP3700), 14V (MP3300), or less. The compatibility obstacle for myPower ALL is the physical connection to the power jack. Device manufacturers all use varying types of jacks, so an adapter must be used to connect the myPower ALL cable to the device.

The adapters that fit a majority of the jack types are included with myPower ALL. However, if you cannot find your specific model in the compatibility list, but see similar models, it is likely that myPower ALL will work with your device. You can assume that the model has not been included in the compatibility list, as we have not yet identified the adapter type on that specific device.

Tekkeon makes every effort to identify the adapter plug requirements of new devices. However, due to the large number of devices available, we are not able to identify the adapter requirements for every device.

3. Will myPower ALL work with my laptop?
 

MP3700 will power and/or charge virtually all laptops that require between 9.5 and 20V, and via a USB port for most 5V portable devices.

MP3450 will power and/or charge virtually all laptops and most other portable devices that require 19V or less. MP3450 should be used to charge larger notebooks that require up to 20V/3.5A.

MP3300 will power most notebooks that require 16v or less, and will power and charge most other devices that require up to 14V/3.5V.

myPower ALL comes with adapters for most major brands of laptop computers. Apple laptops and some Dell laptops require adapters that are not included with myPower ALL, but are available at the Tekkeon Store. Please note that myPower ALL will not work with Apple laptops with 17” screens, or MacBook laptops with the proprietary MagSafe power adapters. For a list of compatible devices, go to www.tekkeon.com/myPoweralladapters.

Note:  You can optimize the use of myPower ALL MP3450 with your notebook computer by setting the voltage on myPower ALL to less than the required voltage. This prevents myPower ALL from charging the device, thus extending the amount of time you can use myPower ALL to power your notebook.


4. Will myPower ALL work with other devices, like my blow dryer?
  myPower ALL works with devices that require 20V DC or less. As larger electronic devices require much more power, myPower ALL can be used only with personal electronic devices with a DC input.

Adapters

5. How do I know which adapter to use with my device?
  The size of each adapter plug varies to match the device. To determine which adapter to use, connect each of the included adapters to your device. The correct adapter will fit securely.

6. Will the same adapter work for all my devices?
  The type of adapter required depends on the device. Several of the most common adapters are included with myPower ALL. If your other devices require different adapters, you simply remove one adapter and replace it with the second adapter. Most adapters not included with myPower ALL can be purchased through the Tekkeon Store.

7. Can I obtain adapters that are not included with the myPower ALL?
  Yes. For a nominal fee, you can purchase additional adapters from the Tekkeon Store.

8. Can I obtain a replacement adapter if I lose one?
  Yes. For a nominal fee, you can purchase replacement adapters from the Tekkeon Store.

Charging myPower ALL

9. Do I have to charge myPower ALL before I use it?
  Yes. Like any new device battery, myPower ALL must be charged before it is used.

10. Does myPower ALL come with a power adapter?
  myPower ALL MP3300 and MP3450 come with an AC/DC power adapter. MP3700 is charged using your laptop power adapter and the appropriate input adapter tip, some of which are included in the package.

11. How long does it take to charge myPower ALL?
  myPower ALL charges in 4 hours.

12. How long can I use myPower ALL with my device before recharging it?
  The length of time myPower ALL can be used to power and/or charge your device depends on the device it is charging. Following is the approximate time that myPower ALL will power each device:

Portable Device Power on the Go
MP3300
(36Wh)
MP3450
(50Wh)
MP3700
(50Wh)
Laptops 3 hrs 3.5 hrs* 3.5 hrs*
Portable DVD player 5 hrs 6 hrs n/a
Camcorders 10 hrs 12 hrs n/a
Portable media centers 10 hrs of video
25 hrs of audio
12 hrs of video
30 hrs of audio
24 hrs of video
60 hrs of audio
MP3 players 35 hrs 42 hrs 84 hrs
Portable CD players 80 hrs 96 hrs 192 hrs
PDAs 12 hrs 14 hrs 28 hrs
Mobile phones 50 hrs of talk time 60 hrs of talk time 128 hrs of talk time

*Hours shown are approximate and will vary depending on connected device. Extra run time for 17" laptops will be lower.

MP 3450 will power virtually all laptops for which an adapter is available. MP3450 also will charge most laptops that draw up to 64W output power from the device power adapter.

Using myPower ALL

13. How does myPower ALL work?
  myPower ALL is a rechargeable lithium polymer battery. Before use, myPower ALL must be charged using the included power adapter (MP3300/MP3450) or your notebook power adapter (MP3700). Once charged, myPower ALL is connected to a personal electronic device through its power jack. While myPower ALL is connected, it powers and charges the device battery, so the device can be used while its battery is being charged. myPower ALL discharges power as it powers and charges a device, so it eventually must be recharged.

14. What do I need to use myPower ALL?
  You need your device that is to be charged, myPower ALL, the appropriate power adapter, and power output cord.

15. What's included with myPower ALL?
 
myPower ALL comes with:
AC/DC power adapter (MP3300/MP3450)
Adapter kit with drawstring pouch (eight adapter tips that fit most devices)
Mini USB adapter tip (MP3450/MP3700)
Power output cord (MP3300/MP3450/MP3700)
Retractable USB cable (MP3450/MP3700)
Device-At-A-Glance card (MP3300/MP3450)
Leather case (MP3300)
Soft cover (MP3450/MP3700)
User guide

16. Is myPower ALL easy to set up?
  Yes. With MP3700, you simply connect the power output cord to myPower ALL, then connect the device; the voltage is automatically detected and set. With MP3300 and MP3450, you set and lock the voltage required by your device.

17. Can I charge my mobile phone while I’m powering my laptop?
  Yes, you can charge your mobile phone or other 5V device at the same time you power your laptop. This applies to MP3450 and MP3700 only.

18. How do I find the voltage for my device?
  The voltage specification can be found on the device power adapter label, or the device specification label, which is typically found on the bottom of the device.

19. Are there recommended voltage settings for each device type?
  Yes, the recommended voltage settings (for MP3300 and MP3450) are as follows:

Device Type Voltage on Device Power Adapter Suggested Voltage on myPower ALL
Laptop Computers 14V 12V
16V 14V
19V 14V - 16V
24V 19V
Portable DVD Players 9V 7.5V - 9V
12V 9V - 12V
CD Players 4.5V - 5V 5V
PDAs 5V 5V
Mobile Phones 3.7V - 5.7V 5V
Camcorders 9V 7.5V - 9V
12V 9V - 12V
MP3/MP4 5V 5V

20. What is the voltage for the myPower ALL charger?
  The voltage for the myPower ALL charger included with MP3300 and MP3450 is 100-240V.

21. Do I have to remove the batteries from my device to charge the batteries?
  No, you do not remove the batteries from the device. myPower ALL simply connects to the external power jack on your device.

22. Do all portable devices have a power jack?
  No, not all portable electronic devices include a power jack. myPower ALL can only be used with devices that include a power jack.

23. How many charge cycles does the MP3450 provide?
  The MP3450 and MP3700 will reduce to 70% of its capacity after 300 full charge and discharge cycles. Thereafter, the battery will continue to slightly diminish with each full charge and discharge cycle. It is important to note that a full charge cycle means that a battery is fully charged and discharged.

24. What is the MP3450-10?
  The MP3450-10 is an extended battery that piggybacks on your MP3450 or MP3700 o double the battery capacity. The MP3450-10 is sold separately, and includes the mounting bracket. This battery must be used with the MP3450 or MP3700.

General Information

25. What safety features do Tekkeon batteries provide?
 
Flame-retardant plastics that exceed industry requirements
Control of battery voltage and charging current through standards-based algorithms
Safey mechanisms to prevent over-charging (over-discharging, over-current, short circuit)
Charge rates that comply with battery cell manufacturer recommendations

26. How long is the myPower ALL warranty?
 

myPower ALL comes with a one-year limited warranty.

 

 
 
 

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